TERMS AND CONDITIONS
By ordering products from Flour and Rise you agree to the following Terms & Conditions.
Payment is needed to confirm online and telephone orders and until payment is received your order cannot be guaranteed. For orders booked via an invoice pro forma payment is strongly recommended, and we reserve the right to cancel any order still awaiting payment on the delivery date. Issuance and receipt of your invoice is taken as confirmation of your order and because we may have had to turn away other clients and start preparations for your order invoices will remain payable in the event of cancellation or postponement.
Deliveries are made by hand on the date specified in your order. All deliveries are undertaken Flour and Rise. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the order we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker etc.) but we cannot keep hold of the order for re-delivery and they will be left at the address you have given us. If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that Flour and Rise cannot accept any liability for the treatment of your order or mishandling once a delivery has been made and the package/s signed for. Once the waffles are signed for we cannot accept liability for the subsequent handling of items.
All our waffles are made to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your waffles upon arrival you must contact us within 24 hours of receipt. Flour and Rise will not accept liability for any complaints made after this time.
If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible.